Motel Rocks: Customer Service Review

Hi All!

So a mini rant coming you way! Basically, I wanted to spend some of my xmas money on a new Motel dress.. as I do not own ANYTHING from motel, but I adore the brand! So after alot of umming and aahhing I picked out this dress...

I ordered it in the sale £2o on December 26th hoping it would arrive within the next few days... I received a confirmation email from Motel and then also from the third party company who deal with the payment. I also checked my bank account to see if I had been debited for the amount by Motel and I had. So I waited... and waited... and waited but nothing! No package in the post!

I finally decided to check my email inbox to find a email from Motel stating the order now had a status amendment and were currently 'awaiting fulfilment'. So I emailed them as I thought they were saying I hadn't paid for the dress which I clearly had. I received no reply for three days from customer service. Yesterday I emailed them again and finally received a reply today to say that that dress was currently out of stock and would I like to make a replacement order! HA HA HA!

So obviously as you have debited my account, I might aswell go for another outfit, duh! So I chose this one....

I'm not sure if anyone has had trouble with ordering from Motel before, and im sure this was just an honest mistake, but they could have sent me a more detailed email in the first place as to why there was a status change! And why on earth did it take five days for me to receive contact from them about this??? Now lets see how long it takes for me to get my replacement dress!

Anyone else had a problem with the Motel customer service?


Doma-Nikki...x